Yes. We provide emergency evaluation and stabilization for patients experiencing behavioral health crises, including suicidal ideation, severe anxiety, or psychosis.

No. As an emergency department, our role is to provide "medical clearance" and stabilization. Once the patient is medically stable, our case managers work to coordinate a transfer to a specialized psychiatric hospital or a behavioral health facility for ongoing inpatient care.

Patients will undergo a physical exam, laboratory testing (to rule out underlying medical causes for behavior), and a safety assessment. We prioritize a secure and calm environment for the patient during this process.

Yes. Psychiatric emergencies are treated as urgent situations, and the facility encourages patients to come in immediately. If there is immediate danger, call 911. You can also call/text 988 for the Suicide & Crisis Lifeline.

Yes. Electrical injuries can be deceptive, often causing internal damage that isn't visible on the skin. We are equipped to monitor heart rhythms (EKGs), check for internal tissue damage (rhabdomyolysis), and treat entrance/exit burns 24/7.

Yes. Electrical shocks can cause "delayed arrhythmia" (irregular heartbeat) or internal electrolyte imbalances that don't show symptoms immediately. We use continuous EKG monitoring to ensure your heart's electrical system hasn't been compromised.

You should seek emergency care immediately if you experience a loss of consciousness, heart palpitations, numbness/tingling, seizures, or visible burns after contact with an electrical source.

Yes. We understand that having a support system is vital for patient recovery. In most cases, patients are allowed to have visitors at their bedside 24/7.

To ensure the safety and privacy of all patients, we generally limit bedside visitors to one or two people at a time. During certain procedures or high-volume periods, staff may ask visitors to wait in our lobby.

Our masking policies follow current CDC and local health department guidelines. Please check with the front desk upon arrival for the most current safety protocols.

Generally, yes, but they must be accompanied by an adult who is not the patient. For the safety of the child and the privacy of other patients, we ask that children remain in the exam room or the lobby at all times.

Unlike traditional hospitals with restricted hours, as a 24/7 emergency center, we allow visitors at any time of day or night, provided it does not interfere with patient care.

We operate 24 hours a day, 7 days a week, including holidays. You can come to us anytime for immediate care, no matter the time or day.

No, appointments are not a must at Spring ER. We are open 24/7 and are always ready to provide immediate care. You can walk in or call ahead to let us know you're coming.

Spring ER is designed to treat emergency medical conditions. If you have a non-emergency issue that requires care, it may be more appropriate to visit an urgent care center. If you’re unsure, you can always call us, and our team will help guide you to the right care.

Spring ER is a fully equipped emergency room capable of handling life-threatening conditions, severe injuries, and medical emergencies, with advanced diagnostic equipment and around-the-clock access to emergency physicians. On the other hand, urgent care centers are designed for non-life-threatening conditions that need immediate attention, like minor injuries or common illnesses.

Wait times at Spring ER vary depending on the seriousness of cases being treated at the time. However, we work hard to minimize wait times and ensure that you receive prompt care based on the urgency of your condition.

We offer a "Hold My Place in Line" feature on our website. By checking in online, you can lessen your wait time upon arrival and get started with your care more quickly.

We accept a wide variety of insurance plans, and our billing team works directly with your insurance provider to manage claims, ensuring you get the most out of your coverage. If you do not have insurance, we offer clear and upfront pricing so that you know what to expect financially. We also provide flexible payment plans to help manage the cost of care.

As a freestanding emergency medical care facility, we charge rates comparable to those at a hospital emergency department, which may include a facility fee. Please note that the physician providing care may bill separately from the facility. Since we are out-of-network for all health benefit plans, our billing team works directly with your insurance provider to manage claims and maximize your coverage.

We accept a variety of payment methods, including major credit cards, debit cards, and cash. We also work with most insurance providers, and if you are uninsured, we provide upfront pricing and flexible payment options.

If you do not have insurance, we offer transparent costing so that you know what exactly to expect financially. Our team will work with you to find a payment plan that fits your needs, making sure you receive the care you require without financial stress.

When visiting Spring ER, please bring the following items to secure a smooth and efficient visit:

• A government-issued ID
• Your health insurance information
• A list of any current medications you are taking
• Any relevant medical history
• The contact details of your primary care physician

Having all these materials on hand will speed up the registration process and help us provide you with the best possible care.

If you have a known medication allergy, please inform the medical staff immediately upon arrival. This will help us avoid prescribing medications that could cause an allergic reaction and ensure we provide the safest possible care for you.

We offer the following advanced diagnostic imaging services on-site:

• X-rays
• CT scans
• Ultrasounds

These services help us quickly diagnose your condition, ensuring timely and effective treatment.

We offer a great range of on-site laboratory services, including:

• Blood tests
• Urine analysis
• Diagnostic imaging, including X-rays, CT scans, and ultrasounds

These services enable us to quickly diagnose and treat your condition, all within our facility.

Yes, we are fully equipped to treat patients of all ages, including children. Our healthcare professionals are specially trained to provide pediatric emergency care in a comfortable and compassionate environment, ensuring your child receives the care they need.

Yes, we offer ample parking at our facility for your convenience. Our parking lot is located right next to the entrance, making it easy for you to access the ER quickly.